Booking terms

Last updated October 21, 2026

Your flat price

Your price is set when you book, based on what you told us: apartment size, how much stuff, stairs or elevator at each address, long walks, and items to take apart or put back together. It includes the crew, truck, fuel, blankets, wrap, equipment and tax.

If there's more than you booked

Your crew walks through before starting. If there's noticeably more than you booked, or access is different (for example, stairs instead of an elevator), they'll show you the new price using the same prices on our website. Nothing moves until you approve it. If you don't approve, you can cancel the move at that point. A $75 trip charge applies to cover the crew's time.

What you need to do

• Have all boxes packed, taped and ready before the crew arrives.
• Reserve elevators, loading docks or parking if your building requires it.
• Be there, or have someone 18 or older there, at both addresses.

What we don't move

Pianos, gun safes, safes over 300 lb, pool tables, hot tubs, hazardous materials, plants, pets, cash, jewelry, important papers and prescription medicine. Please move valuables yourself.

Arrival window

Your crew arrives within the window you picked. If they arrive after it ends, you get $50 off your move.

Changes and cancellations

Change your date or cancel for free up to 48 hours before your arrival window. Cancellations made less than 48 hours before are charged $75.

Payment

No deposit. You pay by card when the move is done. Tips are optional and go 100% to your crew.

Coverage for your stuff

Every move includes basic valuation coverage at no extra cost: up to $0.60 per pound per item, as allowed by Texas rules for household goods movers. This is not full replacement value. Check whether your renter's insurance covers your things during a move.

Damage claims

Look things over when the crew finishes. Email hello@hoppymovers.com within 7 days of your move with your booking number, photos and a short description, and we'll respond within 2 business days.

Who does your move

Hoppy moves are performed by independent, insured moving crews that meet Hoppy's standards and operate under Hoppy's terms.

Information about your rights when you hire a household goods mover in Texas is available from the Texas Department of Motor Vehicles at txdmv.gov.

Questions: hello@hoppymovers.com · Back to Hoppy